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Terms of Sale and Refunds

Last updated: 31 October 2026

The short version

  • If we cancel an event, you get a full refund of what you paid.
  • If you simply can’t make it, we can’t refund you, but you’re welcome to give your ticket to a friend or sell it on at the price you paid.
  • Your tickets are emailed to you, and you can view them any time using “My tickets” on our site.

1. Who we are

Tickety-Boo is a trading name of Harry Phox, based in Dublin 8, Ireland. We run the events we sell tickets for. Questions about these terms: [email protected].

2. Buying tickets

All prices are in euro (€). The total you pay, including any fees, is shown before you pay. Payment is taken securely by Stripe. Your purchase is confirmed when we email you your tickets. If you haven’t received them within a few minutes, check your spam folder, then contact us.

3. Your tickets

Each ticket admits one person to the event named on it and is shown as a QR code. Keep your ticket private: the first scan at the door is the one that gets in, and a copy of the same ticket will be refused. If you lose your ticket, request a login link under “My tickets” on our site and you can view it again.

4. If you can’t come

Irish consumer law does not give you a right to cancel tickets for a leisure event on a specific date, and we can’t offer refunds because you change your mind or can’t attend. You are welcome to pass your ticket to a friend. If you sell it, see Section 7.

5. If we cancel or reschedule

  • Cancelled event: we will refund the full price you paid for your ticket, to the card you paid with. We will issue refunds within 14 days of announcing the cancellation. Your bank may take a few more working days to show it.
  • Rescheduled event: your ticket stays valid for the new date. If you can’t make the new date, you can ask us for a refund within 14 days of us telling you about the change.
  • We will email everyone with a ticket as soon as we can. We aren’t responsible for other costs you may have, such as travel or accommodation.

6. Changes to the event

Details like set times, doors times, and support acts can change, and that isn’t a reason for a refund. If the headline act or the venue changes in a significant way, you can ask for a refund within 7 days of us telling you.

7. Reselling

You may only resell or give away a ticket for no more than the price you paid. You must not resell tickets for profit, or advertise them for resale above face value. Tickets bought or sold this way may be cancelled without a refund.

8. Entry conditions

Any age limits or conditions shown on the event listing apply. We and the venue can refuse entry, or ask you to leave, if you are unsafe, abusive, or break venue rules. In that case you won’t be refunded.

9. Our responsibility

Nothing in these terms limits your rights under Irish consumer law, or our responsibility for death or personal injury caused by our negligence, or for anything we can’t lawfully exclude. Beyond that, we are not responsible for losses that we couldn’t reasonably have foreseen.

10. Your data

How we handle your personal data is explained in our Privacy Policy.

11. Governing law

These terms are governed by Irish law, and the Irish courts can deal with any dispute, without affecting any rights you have as a consumer to bring a case in the courts of the country where you live.